I have written a draft for the Reporting Bugs guide
Alberto Salvia Novella
es20490446e at gmail.com
Tue Apr 25 07:43:21 UTC 2017
Many people has been complaining through the years about not knowing how
to report bugs in Ubuntu. I have been asking those people why is that,
and they usually told me that the reporting bugs guide was too long,
hard to skim, and nobody would be willing to read it.
It wasn't till I putted a video-tutorial on the top of the page when
people stopped complaining about it. But that's just a dirty work-around
and shows that the guide doesn't fit well the average user needs.
So for:
https://help.ubuntu.com/community/ReportingBugs
I have written an improved version:
https://wiki.ubuntu.com/es20490446e/Reporting%20bugs
The criteria I have used has been:
- Adequate for the average person (https://goo.gl/GmzLhb)
- Fits 95% of cases, and leaves the rare ones out.
- Easy and straightforward, over correct.
- Removing the already guided steps by applications themselves.
- Removing the procedures only interesting for triagers.
- If something is unclear if it's useful, adding it when it shows to be.
Please have a look at it and tell me if you see something painful
missing. Thank you.
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