[Bug 1069531] [NEW] Cannot login to Empathy after setting up Google online account

[Rob Whalley]

Public bug reported:

Description:	Ubuntu 12.10
Release:	12.10

empathy:
  Installed: 3.6.0.3-0ubuntu1
  Candidate: 3.6.0.3-0ubuntu1
  Version table:
 *** 3.6.0.3-0ubuntu1 0
        500 http://gb.archive.ubuntu.com/ubuntu/ quantal/main amd64 Packages
        100 /var/lib/dpkg/status

Expected behaviour:

* New installation of 12.10 Ubuntu
* Expected to be able to use Google Talk in Empathy after adding a Google account under Online Accounts

Actual behaviour:

* Account can be added successfully, however Empathy displays "Google Talk Account requires authorisation"
* Clicking on the icon opens Online Accounts but does not offer an option to perform any further authorisation.

Investigation:

* Seahorse shows two entries for the Google account, one of which lists the correct password, the other of which lists a seemingly random collection of characters separated by percentage symbols
* Checked Google account, Ubuntu has permission to access: Picasa Web Albums, Profile Information, Google Docs, Google Talk
* Google account is not set up to use 2-step verification
* Removed account and seahorse entries, set up from scratch
* If possible, will use non-alphanumeric characters in passwords, so tested with only alphanumeric password - no difference
* Not going through a proxy

Activating empathy-debugger shows:

wocky/-DEBUG: 21/10/12 11:22:20.784214: _end_element_ns: Received stanza
* failure xmlns='urn:ietf:params:xml:ns:xmpp-sasl'
    * not-authorized
    * missing-username xmlns='google:auth'
wocky/-DEBUG: 21/10/12 11:22:20.784320: auth_failed: wocky-sasl-auth.c:274: Authentication failed!: Authentication failed: not-authorized
gabbleauthentication-DEBUG: 21/10/12 11:22:20.784421: gabble_server_sasl_channel_fail (server-sasl-channel.c:929): auth failed: WOCKY_AUTH_ERROR_FAILURE (#6): Authentication     failed: not-authorized
gabbleconnection-DEBUG: 21/10/12 11:22:20.784534: connector_error_disconnect (connection.c:1760): Interactive authentication error, reason 3, dbus error org.freedesktop.Telepathy.Error.AuthenticationFailed

So, it seems that seahorse has the correct password in place, and the
Google account is set up in such a way as to allow the application to
work. That being the case, it makes no sense to be getting an
authorisation error, unless there is something else that isn't
immediately obvious.

Have checked for open bugs here:

* https://bugs.launchpad.net/ubuntu/+source/empathy/+bugs
* https://bugs.freedesktop.org/buglist.cgi?quicksearch=telepathy

However nothing that matched this exact problem jumped out - a lot of
issues seem to be with 2-step verification (but as mentioned earlier
this has not been enabled).

Asked for advice here:
* http://askubuntu.com/questions/204062/cannot-login-to-empathy-after-setting-up-google-online-account

Was advised to log a bug report.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: empathy 3.6.0.3-0ubuntu1
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
Uname: Linux 3.5.0-17-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.6.1-0ubuntu3
Architecture: amd64
Date: Sun Oct 21 21:21:36 2012
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: empathy
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: empathy (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug quantal running-unity

** Attachment added: "empathy-debugger log"
   https://bugs.launchpad.net/bugs/1069531/+attachment/3407970/+files/All-21-10-12_12-22-28.log

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Title:
  Cannot login to Empathy after setting up Google online account

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