[ubuntu-uk] Remote support was Sad but true? From the Register

[Matthew Daubney]

On Sun, 2009-01-18 at 17:01 +0000, Ian Pascoe wrote:
> OK, looks like we've got three different strands here:
> 
> - on line support
> - user education
> - diagnostic apps
> 
> And personally, the last one scares me as it's a major project in itself. -
> although there may be stuff out there that could be adapted like the distro
> that ships with an app that collects hardware data; darn, can't remember
> which one does it .... it's not Ubuntu though is it?
> 
> I also believe that the on line support needs to be both a graphical one and
> a command line one - graphical to observe the user to see what they're doing
> etc like VNC.
> 
> Actually, what do Cononical use for there own paid for remote support, if
> they have one?  Be a lot easier to use infrastructure already in place than
> try and create our own ....
> 
> Ian

Ian,

Did you want to start adding this to the wiki (if the group leader
agrees), as it's starting to get a bit interesting and might be worth
collating all the information into one place.

-Matt Daubney