[ubuntu-uk] Ubuntu - Wrong Direction?

[Barry Drake]

On 02/12/11 15:57, Gareth France wrote:
> Very true, I'm quite new here so I don't really know anyone yet. Oddly 
> enough everyone I'm getting to know seems to be called Alan!! I value 
> the support community a lot but have found sometimes a question gets 
> asked and goes unsolved, like the printer authentication issue being 
> discussed on here today. I was wondering if paying Canonical for 
> support might provide prompt results in these cases. Or even might it 
> be worth developing my own knowledgebase as I go?

Yes - I was in London last Spring, an felt quite out of place as a Barry 
with no less than three Alans .....  but they assured me that you don't 
have to be called Alan to join the community.

As I've never been on the receiving end of Canonical support, I have no 
idea what you get for your money.  I'm sure Alan Bell and Alan Lord will 
be able to tell you.  I just wonder if their answers might be different 
from one another :-D

I think all of us develop our knowledgebase in different ways.  You 
might think about networking with some of the other suppliers that are 
on the 'Ubuntu pre-installed' wiki.  BTW - if you are not on there, do 
something about it.  I recently bought a pre-installed used netbook from 
one of them, and we both increased our knowledgebase by working together 
to solve a problem on it.  The increase of knowledge was exponential!  I 
have since bought another computer from the same guy, so obviousl I 
considered the problem well handled.

The thing is, you get a problem that no-one else has encountered, and 
you are not going to get an instant answer, even in you pay a support 
firm an absolute fortune.

Kind regards,        Barry.

-- 
Barry Drake is a member of the the Ubuntu Advertising team.
http://ubuntuadverts.org/