[ubuntu-uk] Unity is not working

[Alex Cockell]

Hi Andy, 

You mentioned "It doesn't matter what operating system is being used, if
a person is
being "lazy" and "can't be bothered with it" they won't be bothered by
it
and won't install an application or setup a printer because it is beyond
them, or so they think.

If however they are full of enthusiasm and keen to learn, they will
succeed
in installing some software, finding it, and running it."

Umm - having worked in a 2nd-line support job for 10 years, I think the
concept of "end-user fear" is being missed here.  People who've learned
their basic muscle-memory computing knowledge from a work or academic
context - especially if non-technical - will pretty much always have the
apps that are available to them presented on a list in some form or
other.  The idea of searching around and discovering them is likely to
be pretty foreign to them... as this type of activity is actually
dissuaded.

Also - if they are coming to Ubuntu from Classic-type XP desktop
environments, then they'd probably be even more lost if they have to
search for a package - that they may not know.  Especially if they've
bought the machine preinstalled.

And if they're a non-admin?  It's perfectly possible then that they
could think that the distro is a "free trial" if coming away from
Windows or Mac....



-- 
Alex Cockell
alex at acockell.eclipse.co.uk