[ubuntu-uk] Rules of engagement or etiquette?

[Liam Proven]

On 29 February 2012 15:08, Andrés Muñiz Piniella <andresmp at gmail.com> wrote:
> Hi, got following message today.
>
>> you kindly put the Ubuntu operating system on ...'s laptop. ... told
>> me that about 3 weeks ago it was no longer able to pick up the wireless
>> internet connection in our house, whereas as there is no problem for
>> other devices picking up this connection.
>>
>> I wonder whether Ubuntu needs updating or whether you would be able to
>> advise on this problem
>>
> first to say that this is the first i hear back after installing it 18
> months ago. So thanks to the ubuntu 10.04 lts team.
>
> My question is not technical as i still have to look at it.
>
> Would you suggest sitting down with this person and go over the process of
> backing up and introducing unity in preparation of 12.04. And set it up for
> normal release rate?

Not yet, no. It's not yet in beta. It's too soon.

I'd plug the offending machine into the network with a cable and do a
full update. If that still does not resolve the problem, try one of
the newer kernels.


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