US LoCo Teams ubuntu-us support

[David Overcash]

I think the best practice, even with specific questions, is to offer what
spport we can from #ubuntu-us... but if we can't get them set on the right
path, then point them to the myriad of other resources: #ubuntu,
ubuntuforums.org, google, etc.

Just my 2 cents

-David

On 7/19/07, Aaron Toponce <atoponce at ubuntu.com> wrote:
>
> I don't know.  Initially, when we setup the channel, we got a lot of
> people coming in looking for support, and we'd turn them to #ubuntu.
> Now, we get less people joining for support, so maybe it's not all bad
> to answer their questions.
>
> The problem I run into is this:
>
> * Most questions are going to be very specific, usually hardware
> related, as the forums are turning out to be, and it's getting harder
> and harder to provide support.  So, I feel I need to let them know that
> they would get a better response and better exposure, if they went to
> #ubuntu or other official support channels.
>
> * How many people joining the channel looking for support are in the
> U.S.?  Even if we get them excited about setting up a LoCo team, in the
> U.S. or elsewhere, what do you think that percentage is?  I would
> imagine slim, if none at all.  However, I'm willing to expose anyone to
> LoCos, as that's where they're going to get most of their support.
>
> * I don't want #ubuntu-us to become a secondary support channel just to
> ease the burden off of #ubuntu and other official support channels.  I
> feel that if we start providing support to anyone who enters the
> channel, that's exactly what it will turn into.
>
> Maybe I could be more friendly to people who join, but I want to let
> them know that there are better resources to find the support they're
> looking for than #ubuntu-us.  We're not too terrible busy, so I see no
> reason why not to provide support, due to sheer boredom, other than what
> I've outlined above.
>
> That's where I stand, anyway.  Glad you brought it up, though.  But I
> really don't feel that I'm 'turning people away'.  I just want them to
> get the support they are looking for, and #ubuntu-us may or may not be it.
>
> Thanks,
> +--------------------------------------------------------------+
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>
>
> Christer Edwards wrote:
> > I have been thinking about something lately concerning the #ubuntu-us
> > channel.  We're pasting the "this is not a support channel" all over the
> > walls, but why?  I see why initially, when there were two or three of us
> > in there, but now we have a small army yet we're turning people away.
> >
> > recently, within the last week, some people have come in for help and we
> > actually helped them (out of boredom?), and they ended up sticking
> > around and getting interested in their teams.
> >
> > Why are we turning people away when they need help?  doesn't seem very
> > 'ubuntu' to me anymore..
> >
> > Christer
> >
> >
>
>
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