US LoCo Teams ubuntu-us support

[Chuck Frain]

I think it's better to point them in a direction where they can find
consistent help.

If they come in asking a question that you can answer, no foul on offering
that help then and there.

The issue becomes when do you prioritize hardware/software help over the
teams issues that is at the core of the channel?

On 7/19/07, Christer Edwards <christer.edwards at ubuntu.com> wrote:
>
> I have been thinking about something lately concerning the #ubuntu-us
> channel.  We're pasting the "this is not a support channel" all over the
> walls, but why?  I see why initially, when there were two or three of us
> in there, but now we have a small army yet we're turning people away.
>
> recently, within the last week, some people have come in for help and we
> actually helped them (out of boredom?), and they ended up sticking
> around and getting interested in their teams.
>
> Why are we turning people away when they need help?  doesn't seem very
> 'ubuntu' to me anymore..
>
> Christer
>
>
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