Need assistance

[CLIFFORD ILKAY]

Raymond Land wrote:
> I use a Dell computer at home and purchased the laptop so that I could
> have email and web access when I am away from the house.  My biggest
> problem is this. I have not been able to access the web via WiFi.  I
> contacted Dell and was told that, because it is an Ubuntu system, I must
> work directly with Ubuntu.  I did get one Dell Tech to speak with me but
> he didn't have a clue as to how to solve my problem.
>  
> When I begin, I click the Ubunto Icon, then Systems, then
> Administration, then Network.  A window opens entitled Network settings.
> This window offers three options for connecting to the internet, one of
> them is Wireless Connection.  Unfortunately all of the window choices
> are in grayscale and none of them respond to the cursor.  No one at Dell
> knows what to do at this point and neither do I.
>  
> Within the Network Settings Window there is a link entitled "unlock". 
> When I click this link I am prompted for an Administrator Password. 
> Where do I get this password if I need it?  The folks at Dell say they
> don't have a clue.  Does everyone go through this?  Do I have a mfr.
> problem?  Am I stupid?  Who can help me?

The problem is with Dell, not with Ubuntu or you. If the "support"
person you spoke to couldn't tell you that the first user you created on
the system has admin privileges and that all you have to do is enter the
password for that first user to unlock the Network Settings dialog, that
person clearly was the wrong person to speak to. The next time you call
in, politely insist that you speak to someone who can support the
operating system that Dell bundled with their product, Ubuntu in this
case. I presume that computer came with a warranty and some sort of
end-user support so Dell has an obligation to support that machine with
Ubuntu.
-- 
Regards,

Clifford Ilkay
Dinamis
1419-3266 Yonge St.
Toronto, ON
Canada  M4N 3P6

<http://dinamis.com>
+1 416-410-3326
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