[hardy] 2.6.24-27-generic +kernel panic

[NoOp]

Was upgrading a customer's hardy today remotely w/the latest security
upgrades & after the upgrades completed she reported a kernel panic. Had
her try recovery mode: same result.

Unfortunately her grub is only showing the one kernel (2.6.24-27-generic
- (2.6.24-27.68)) & keyboard is not working properly in grub, so I can't
get her to edit & change to -26. She's bringing the system by so I can
fix it, but wondered if anyone else has experienced the same.