Connection is untrusted puzzle

[Farrukh Ali]

Is your date and time of system settings correct?

> To: ubuntu-users at lists.ubuntu.com
> From: jf_byrnes at comcast.net
> Subject: Re: Connection is untrusted puzzle
> Date: Sun, 6 Jan 2013 13:12:39 -0600
> 
> On 01/06/2013 11:32 AM, JD wrote:
> >
> > On 01/06/2013 10:27 AM, JD wrote:
> >>
> >> On 01/06/2013 09:31 AM, Jim Byrnes wrote:
> >>> I just tried to access a financial site on 12.04 using Firefox 17.0.1
> >>> - Canonical - 1.0 and was told the connection was untrusted because:
> >>>
> >>> not-its-real-name.com uses an invalid security certificate.
> >>>
> >>> The certificate is not trusted because no issuer chain was provided.
> >>>
> >>> (Error code: sec_error_unknown_issuer)
> >>>
> >>>
> >>> On the same desktop machine running 10.04 using Firefox 17.0.1 -
> >>> manually installed I get no warning and can connect as usual.
> >>>
> >>> On my laptop running 12.04 - Firefox 17.0.1 - Canonical - 1.0 I get
> >>> no warning and can connect as usual.
> >>>
> >>> I have compared the Security and Encryption settings between the 3
> >>> machines and see no differences.  The certificate is from GeoTrust if
> >>> that makes a difference.
> >>>
> >>> Anyone have any ideas where to look to fix this?
> >>>
> >>> Thanks,  Jim
> >>>
> >>>
> >> Do you have a certificate monitoring add-on or plugin?
> >> Check your browser's add-on's, Plugins and Extensions.
> > Also, on your browswer:
> > Edit -> Preferences -> Advanced
> >      Under Certificates, be sure that 'Select one automatically' is
> > checked.
> 
> I don't think that applies here.  If I am reading it correctly it is 
> about personal certificates and I don't have any.  In any case all three 
> machines are set at "Ask me every time".  I did change it on the problem 
> system and it made no difference.
> 
> > Then, click on View Certificates.
> > You should see GeoTrust among allowed certificate issuer.
> >
> > Retry to browse to that site.
> >
> 
> There are several GeoTrust listings there. I Compared the working and 
> non-working 12.04's. On the working one I see under the Security Device 
> column it shows Builtin Object Token and Software Security Device. On 
> the non-working one I only see Builtin Object Token.
> 
> Googling the error message I found suggestions to clear the cache and 
> delete and let it rebuild the cert8.db file.  I tried both and still 
> can't connect.
> 
> 
> 
> Regards,  Jim
> 
> 
> 
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