Kind of OT - Error when forwarding spam to Centurylink

[Ralf Mardorf]

On Wed, 21 Aug 2019 17:21:56 -0500, Chris wrote:
>> If their spam blocker is blocking the e-mail, then the content of the
>> e-mail has already been added to their filters,, no need for more
>> submissions.
>>   
>Hmm, I guess that does kind of make sense.

If so, then why do the people from the ISP think the causes are Linux
and Evolution? They could just say, that spam that already is in the
database is blocked, further reporting is impossible. If spam is
already in the data base, then why does the OP still receive it? Ok, it
could be a race condition. OTOH usually ISP support teams aren't
technicians, usually they are just call center agents without
knowledge, they usually just repeat the standard answers to FAQ.
Technically related FAQ are usually only provided for common used
platforms. While in this case the culprits unlikely aren't Linux and
Evolution, it's reasonable that they do not provide support for Linux,
since it's absolutely impossible to keep up with all distros, software
combinations and possible configurations.

Calling them "idiots" is unfair. You can't expect that an ISP pays
technicians for doing a call center job or written support. If they
would do, the costs for the customers would be way higher and only
a minority of customers would benefit from such enhanced support.

The OP does use "X-Mailer: Evolution 3.28.5-0ubuntu0.18.04.1".

It is 1 year old.

[rocketmouse at archlinux ~]$ lsb_release -r
Release:	rolling
[rocketmouse at archlinux ~]$ grep evolution\ \( /var/log/pacman.log | grep 3.28.5 | head -1
[2018-07-31 04:56] [ALPM] upgraded evolution (3.28.4-1 -> 3.28.5-1)

You even won't get full support by the Evolution team for such an
outdated version, since even they don't remember all settings/menu
options of outdated releases.

However, only a technicians could notice that an issue isn't related to
the operating system or MUA of a customer. It's more cost efficient to
support platforms, that allow support by people who aren't technicians,
because those platforms are less diverse and follow a professional
marketing strategy.

A good example are Microsoft and Apple based systems. Yes, they are so
buggy and restricted and you know so many people that run into serious
issues when using those platforms. Linux is that much better.

Actually Microsoft and Apple are that successful, because the overall
plans are professional plans. It works for the majority of desktop
computer users way better than Linux.

I like FreeBSD and Linux much, but there are reasons that I pay a lot
of money for a completely restricted platform. At the end of the day I
get work done with my Apple gear. The whole western and eastern
societies make a profit by mainly using Microsoft and Apple products for
the desktop machines. If Microsoft and Apple would be that crappy, our
societies wouldn't be economically that successful as they are.