New Thunderbird account not connecting to gmail account

[gene heskett]

On 2/16/24 18:44, Phil wrote:
> Thank you for reading this and I feel a little bit silly asking such a 
> basic question but I've come to a dead end.
> 
> I've set up a gmail account for a relative. E-mails can be sent and 
> received from that account. The problem is my relative finds web mail 
> confusing and difficult to use so I though I'd set up a Thunderbird 
> account . I've used Thunderbird and gmail for well over twenty years 
> without any problems at all but setting up a new account has me stumped.
> 
> Thunderbird automatically sets up the account and authorisation but 
> Google continually asks for the password but refuses the connection 
> claiming the password is incorrect. Of course the password is correct 
> otherwise web mail wouldn't work.
> 
> Some research shows that Google refuses the connection if the client is 
> aware of the password. I had initially entered the password into 
> Thunderbird's set up dialogue box and thought that maybe the problem. 
> I've tried to create a new Thunderbird account without the password but 
> Google goes through the same routine again refusing the connection. I've 
> also tried Evolution and Claws-mail.
> 
> What silly mistake have I made?
> 
Using gmail? Does your ISP not have a mail server?

Cheers, Gene Heskett, CET.
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