[RFC] Bazaar Localisation Team

[Martin Pool]

2009/12/2 Marius Kruger <amanic at gmail.com>:
> I think most of the comments on this thread should have rather been on
> the bzr-l10n thread, so it is needed. QED
>
> I have been struggling this year to keep up with the mailing list,
> (still 100 behind which would explain my lag and ignorance of newer
> developments).  I keep on postponing posting about this because I
> prefer to be up to date before making any comments, but it keeps on
> eluding me.

I can understand that, but don't worry too much about it.  People will
not (should not) be mad if you've missed some context, but will just
point you to it.

> I wanted to suggest that the user support list should be split out,
> because old messages on such a list could easily be ignored when
> coming back from holiday, or when you don't have much time.
> Its all mixed at the moment so I stay scared that I missed some
> important dev communications and don't seem to catch up.

I'd rather point users to <https://answers.launchpad.net/bzr> because:

 * there's some tracking of questions that have or have not been
satisfactorily answered yet, whereas they can easily get lost on the
list
 * they don't have to subscribe to a mailing list when they just want
to ask one question
 * they may get a faq suggestion
 * we avoid various spam issues around mail from new people (like
moderation delays)
 * if their question is in fact a bug, that can be directly drawn out

... or the main list, or irc are of course also fine

There are some drawbacks:

 * it emphasizes a web interface, which is not what everyone prefers
 * you do need to have or create a Launchpad account
 * possibly not as many people monitor and answer the questions (please do)

-- 
Martin <http://launchpad.net/~mbp/>