[Bug 1118210] Re: "The installation or removal of a software package failed." is not useful

[Matthew Paul Thomas]

Specification updated.
<https://wiki.ubuntu.com/SoftwareUpdates?action=diff&rev2=108&rev1=107>

** Changed in: update-manager (Ubuntu)
       Status: Confirmed => Triaged

** Changed in: update-manager (Ubuntu)
     Assignee: Matthew Paul Thomas (mpt) => (unassigned)

** Description changed:

+ update-manager 1:0.180, Ubuntu Raring
+ 
  Did my usual updates on raring this morning. After update manager
  finished I am left with a dialog which has the text "The installation or
  removal of a software package failed" and a settings and ok button. I am
  not informed what the error is, how I can discover what the error is,
  nor how to report it or fix it. This message seems pretty much unhelpful
  to me as a user. :)
  
  Attached my dpkg.log and a screenshot..
  
- ProblemType: Bug
- DistroRelease: Ubuntu 13.04
- Package: update-manager 1:0.180
- ProcVersionSignature: Ubuntu 3.8.0-4.8-generic 3.8.0-rc6
- Uname: Linux 3.8.0-4-generic x86_64
- ApportVersion: 2.8-0ubuntu4
- Architecture: amd64
- Date: Thu Feb  7 10:07:06 2013
- EcryptfsInUse: Yes
- GsettingsChanges:
-  b'com.ubuntu.update-manager' b'first-run' b'false'
-  b'com.ubuntu.update-manager' b'launch-time' b'1360223013'
-  b'com.ubuntu.update-manager' b'show-details' b'true'
-  b'com.ubuntu.update-manager' b'window-height' b'506'
-  b'com.ubuntu.update-manager' b'window-width' b'784'
- InstallationDate: Installed on 2012-01-02 (401 days ago)
- InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Alpha amd64 (20120102)
- MarkForUpload: True
- PackageArchitecture: all
- SourcePackage: update-manager
- UpgradeStatus: No upgrade log present (probably fresh install)
+ <https://wiki.ubuntu.com/SoftwareUpdates#After_installing>: "If there
+ are any errors while installing the updates, then the error tracker
+ should generate its own alert (bug 1152578). Therefore, Software Updater
+ should not duplicate the error presentation itself."

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https://bugs.launchpad.net/bugs/1118210

Title:
  "The installation or removal of a software package failed." is not
  useful

Status in “update-manager” package in Ubuntu:
  Triaged

Bug description:
  update-manager 1:0.180, Ubuntu Raring

  Did my usual updates on raring this morning. After update manager
  finished I am left with a dialog which has the text "The installation
  or removal of a software package failed" and a settings and ok button.
  I am not informed what the error is, how I can discover what the error
  is, nor how to report it or fix it. This message seems pretty much
  unhelpful to me as a user. :)

  Attached my dpkg.log and a screenshot..

  <https://wiki.ubuntu.com/SoftwareUpdates#After_installing>: "If there
  are any errors while installing the updates, then the error tracker
  should generate its own alert (bug 1152578). Therefore, Software
  Updater should not duplicate the error presentation itself."

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