[Bug 272087] Re: 64 bit Ubuntu cd on 32 bit system: more helpful error message

JohnWashington ubuntu at johnwash.co.uk
Tue Sep 17 22:41:24 UTC 2013


Bryan, you asked for thoughts.  Don't shoot the messenger! :)

In part my objection is that the proposed messages have not just been
dumbed down and convey less information, they're actually wrong.  As you
know, CDs contain streams of bits, they don't have any inherent
"bitness".  Media doesn't require a 64-bit cpu.  You surely don't want
naive users going to a shop and saying I want a pack of 32-bit blank CDs
instead of these 64-bit ones.

Are the current messages a real problem?  In other words, instead of
some experienced users thinking they MAY be a problem, has this
repeatedly come up as a show-stopper in actual usability testing?

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https://bugs.launchpad.net/bugs/272087

Title:
  64 bit Ubuntu cd on 32 bit system: more helpful error message

Status in “gfxboot” package in Ubuntu:
  Triaged

Bug description:
  When you boot the 64 bit ubuntu desktop cd on a 32 bit system, you get
  the following error message after you try to boot:

  This kernel requires an x86-64 CPU, but only detected an i686 CPU.
  Unable to boot - please use a kernel appropriate for your CPU.

  Most people won't be able to make sense of this at all if they
  accidentally downloaded the wrong cd. There should be an
  understandable message telling you to download the 32 bit version of
  ubuntu.

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