[Bug 2031403] [NEW] after upgrade to linux 6.2.0-26 generic (x86_64) the wifi connection is lost

Tue Aug 15 12:51:56 UTC 2023

Public bug reported:

with lspci I see that the Network controller exists, but is not
available:

00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers (rev 08)
00:02.0 VGA compatible controller: Intel Corporation UHD Graphics 620 (rev 07)
00:04.0 Signal processing controller: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 08)
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21)
00:15.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #0 (rev 21)
00:15.1 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #1 (rev 21)
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI #1 (rev 21)
00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA Controller [AHCI mode] (rev 21)
00:1c.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #5 (rev f1)
00:1c.5 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #6 (rev f1)
00:1d.0 PCI bridge: Intel Corporation Device 9d1b (rev f1)
00:1f.0 ISA bridge: Intel Corporation Sunrise Point LPC Controller/eSPI Controller (rev 21)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
01:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
02:00.0 Network controller: Intel Corporation Wireless 8265 / 8275 (rev 78)
03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS522A PCI Express Card Reader (rev 01)

The Intel Corporation Wireless 8265 / 8275 (rev 78)
is not activated on display manager and does not seem to be accessable.

(I now have to use an usb-wireless wifi.)

I have a HP-Probook 450 with dual boot.

Booting in the Windows11 partition, this Network controller is normally usable !!
In Ubuntu Linux 6.2.0-26-generic it is not accessable.
The previous versions I had no problem at all.

Please help !!

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubuntu-release-upgrader-core 1:22.04.17
ProcVersionSignature: Ubuntu 6.2.0-26.26~22.04.1-generic 6.2.13
Uname: Linux 6.2.0-26-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: unknown
CrashDB: ubuntu
CrashReports: 640:1000:125:31427295:2023-08-13 20:01:13.271568059 +0200:2023-08-13 20:01:14.271568059 +0200:/var/crash/_usr_bin_caneda.1000.crash
CurrentDesktop: ubuntu:GNOME
Date: Tue Aug 15 14:36:25 2023
InstallationDate: Installed on 2022-04-22 (479 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
Symptom: release-upgrade
UpgradeStatus: Upgraded to jammy on 2022-08-15 (365 days ago)
VarLogDistupgradeTermlog:

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New

** Tags: amd64 apport-bug dist-upgrade jammy wayland-session

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https://bugs.launchpad.net/bugs/2031403

Title:
  after upgrade to linux 6.2.0-26 generic (x86_64) the wifi connection
  is lost

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  with lspci I see that the Network controller exists, but is not
  available:

  00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers (rev 08)
  00:02.0 VGA compatible controller: Intel Corporation UHD Graphics 620 (rev 07)
  00:04.0 Signal processing controller: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 08)
  00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
  00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21)
  00:15.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #0 (rev 21)
  00:15.1 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #1 (rev 21)
  00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI #1 (rev 21)
  00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA Controller [AHCI mode] (rev 21)
  00:1c.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #5 (rev f1)
  00:1c.5 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #6 (rev f1)
  00:1d.0 PCI bridge: Intel Corporation Device 9d1b (rev f1)
  00:1f.0 ISA bridge: Intel Corporation Sunrise Point LPC Controller/eSPI Controller (rev 21)
  00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
  00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
  00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
  01:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
  02:00.0 Network controller: Intel Corporation Wireless 8265 / 8275 (rev 78)
  03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS522A PCI Express Card Reader (rev 01)

  The Intel Corporation Wireless 8265 / 8275 (rev 78)
  is not activated on display manager and does not seem to be accessable.

  (I now have to use an usb-wireless wifi.)

  I have a HP-Probook 450 with dual boot.

  Booting in the Windows11 partition, this Network controller is normally usable !!
  In Ubuntu Linux 6.2.0-26-generic it is not accessable.
  The previous versions I had no problem at all.

  Please help !!

  ProblemType: Bug
  DistroRelease: Ubuntu 22.04
  Package: ubuntu-release-upgrader-core 1:22.04.17
  ProcVersionSignature: Ubuntu 6.2.0-26.26~22.04.1-generic 6.2.13
  Uname: Linux 6.2.0-26-generic x86_64
  ApportVersion: 2.20.11-0ubuntu82.5
  Architecture: amd64
  CasperMD5CheckResult: unknown
  CrashDB: ubuntu
  CrashReports: 640:1000:125:31427295:2023-08-13 20:01:13.271568059 +0200:2023-08-13 20:01:14.271568059 +0200:/var/crash/_usr_bin_caneda.1000.crash
  CurrentDesktop: ubuntu:GNOME
  Date: Tue Aug 15 14:36:25 2023
  InstallationDate: Installed on 2022-04-22 (479 days ago)
  InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
  PackageArchitecture: all
  SourcePackage: ubuntu-release-upgrader
  Symptom: release-upgrade
  UpgradeStatus: Upgraded to jammy on 2022-08-15 (365 days ago)
  VarLogDistupgradeTermlog:

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