[Bug 2042964] [NEW] the "snap store" does display anything in the 3 tabs

[Robert Wilton]

Public bug reported:

when I click on the ubuntu software icon (the snap store) none of the
three tabs, "Explore","installed" and "updates" display anything. they
did when I first installed ubuntu. I have installed bit defender gravity
zone. i thought this might be the issue, so I uninstalled the local
agent but the behavior of the snap store was the same. I reinstalled the
bit defender agent. my concern is that I might be missing out on
updates.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubuntu-release-upgrader-core 1:22.04.17
ProcVersionSignature: Ubuntu 6.2.0-36.37~22.04.1-generic 6.2.16
Uname: Linux 6.2.0-36-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: pass
CrashDB: ubuntu
CrashReports:
 640:1000:124:56273407:2023-11-06 19:14:04.799835920 -0500:2023-11-06 19:14:05.799835920 -0500:/var/crash/_usr_bin_nautilus.1000.crash
 640:128:124:5698608:2023-11-01 06:15:32.175683729 -0400:2023-11-01 06:15:32.179683651 -0400:/var/crash/_usr_bin_Xwayland.128.crash
CurrentDesktop: ubuntu:GNOME
Date: Tue Nov  7 11:31:20 2023
InstallationDate: Installed on 2023-10-24 (13 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64 (20230807.2)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: ubuntu-release-upgrader
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dist-upgrade jammy wayland-session

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https://bugs.launchpad.net/bugs/2042964

Title:
  the "snap store" does display anything in the 3 tabs

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  when I click on the ubuntu software icon (the snap store) none of the
  three tabs, "Explore","installed" and "updates" display anything. they
  did when I first installed ubuntu. I have installed bit defender
  gravity zone. i thought this might be the issue, so I uninstalled the
  local agent but the behavior of the snap store was the same. I
  reinstalled the bit defender agent. my concern is that I might be
  missing out on updates.

  ProblemType: Bug
  DistroRelease: Ubuntu 22.04
  Package: ubuntu-release-upgrader-core 1:22.04.17
  ProcVersionSignature: Ubuntu 6.2.0-36.37~22.04.1-generic 6.2.16
  Uname: Linux 6.2.0-36-generic x86_64
  ApportVersion: 2.20.11-0ubuntu82.5
  Architecture: amd64
  CasperMD5CheckResult: pass
  CrashDB: ubuntu
  CrashReports:
   640:1000:124:56273407:2023-11-06 19:14:04.799835920 -0500:2023-11-06 19:14:05.799835920 -0500:/var/crash/_usr_bin_nautilus.1000.crash
   640:128:124:5698608:2023-11-01 06:15:32.175683729 -0400:2023-11-01 06:15:32.179683651 -0400:/var/crash/_usr_bin_Xwayland.128.crash
  CurrentDesktop: ubuntu:GNOME
  Date: Tue Nov  7 11:31:20 2023
  InstallationDate: Installed on 2023-10-24 (13 days ago)
  InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64 (20230807.2)
  PackageArchitecture: all
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: ubuntu-release-upgrader
  Symptom: ubuntu-release-upgrader
  UpgradeStatus: No upgrade log present (probably fresh install)

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