[Bug 2038650] Re: crash reports not sent to the Error Tracker

Simon Chopin 2038650 at bugs.launchpad.net
Mon Oct 16 15:37:12 UTC 2023 

We've agreed with Benjamin that the current fix is probably the way to
go for the SRU, while we work on the overall design to make this less
fragile (which would probably be way too much invasive for an SRU).

** Description changed:

- From what I can tell when I click the send button to send a crash report
- to the Error Tracker the crash doesn't actually get sent. My testing
- process follows:
+ [ Impact ]
+ 
+ Crash reports aren't sent in when going through the UI, unless the user
+ looks at the crash details.
+ 
+ [ Test Plan ]
+ 
+ 0) Make sure that error reporting is set to manual in the system settings (in Privacy screen)
+ 1) Launch xeyes
+ 2) pkill -11 xeyes
+ 3) Click send in the apport dialog. DO NOT look at the details of the report.
+ 4) ls -lh /var/crash/*xeyes*
+ 
+ There should be 3 files:
+ 
+ -rw-r----- 1 bdmurray whoopsie  3370567 Oct  6 11:53 _usr_bin_xeyes.1000.crash
+ -rw-rw-r-- 1 bdmurray bdmurray        0 Oct  6 11:53 _usr_bin_xeyes.1000.upload
+ -rw------- 1 whoopsie whoopsie       37 Oct  6 11:53 _usr_bin_xeyes.1000.uploaded
+ 
+ [ Where problems could occur ]
+ 
+ If the patch is wrong, we actually see similar bugs for other UI paths,
+ e.g. ticking the "Remember this" box, etc. I tried to cover them during
+ manual testing but I might have missed some.
+ 
+ [ Other Info ]
+  
+ If possible I'd like for us not to wait too long for this to mature in -proposed, as this would affect crashes during the upgrade.
+ 
+ [ Original report ]
+ From what I can tell when I click the send button to send a crash report to the Error Tracker the crash doesn't actually get sent. My testing process follows:
  
  1) Launch xeyes
  2) pkill -11 xeyes
  3) Click send in the apport dialog
  4) ls -lh /var/crash
  
  I would expect there to be three files in /var/crash:
  
  -rw-r----- 1 bdmurray whoopsie  3370567 Oct  6 11:53 _usr_bin_xeyes.1000.crash
  -rw-rw-r-- 1 bdmurray bdmurray        0 Oct  6 11:53 _usr_bin_xeyes.1000.upload
  -rw------- 1 whoopsie whoopsie       37 Oct  6 11:53 _usr_bin_xeyes.1000.uploaded
  
  However, after step #4 I'm only seeing the .crash file and not a .upload
  or .uploaded.  I was able to get the .upload and .uploaded files created
  if I chose to "View Report" and then click "Send".
  
  It's worth noting though that I did notice the size of the .crash file
  increase after clicking "Send" so some post-processing was done.
  
- ProblemType: Bug
- DistroRelease: Ubuntu 23.10
+ ProblemType: BugDistroRelease: Ubuntu 23.10
  Package: apport 2.27.0-0ubuntu4
  ProcVersionSignature: Ubuntu 6.5.0-5.5-generic 6.5.0
  Uname: Linux 6.5.0-5-generic x86_64
  NonfreeKernelModules: zfs
  ApportVersion: 2.27.0-0ubuntu4
  Architecture: amd64
  CasperMD5CheckResult: pass
  CrashReports: 640:1000:123:20944237:2023-10-06 12:10:47.809248208 +0100:2023-10-06 12:11:23.340030509 +0100:/var/crash/_usr_bin_mpv.1000.crash
  CurrentDesktop: ubuntu:GNOME
  Date: Fri Oct  6 12:12:46 2023
  InstallationDate: Installed on 2022-01-07 (637 days ago)
  InstallationMedia: Ubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
- PackageArchitecture: all
- SourcePackage: apport
+ PackageArchitecture: allSourcePackage: apport
  UpgradeStatus: No upgrade log present (probably fresh install)

** Changed in: apport (Ubuntu Lunar)
     Assignee: Benjamin Drung (bdrung) => Simon Chopin (schopin)

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https://bugs.launchpad.net/bugs/2038650

Title:
  crash reports not sent to the Error Tracker

Status in apport package in Ubuntu:
  Fix Released
Status in apport source package in Lunar:
  Confirmed
Status in apport source package in Mantic:
  Fix Released

Bug description:
  [ Impact ]

  Crash reports aren't sent in when going through the UI, unless the
  user looks at the crash details.

  [ Test Plan ]

  0) Make sure that error reporting is set to manual in the system settings (in Privacy screen)
  1) Launch xeyes
  2) pkill -11 xeyes
  3) Click send in the apport dialog. DO NOT look at the details of the report.
  4) ls -lh /var/crash/*xeyes*

  There should be 3 files:

  -rw-r----- 1 bdmurray whoopsie  3370567 Oct  6 11:53 _usr_bin_xeyes.1000.crash
  -rw-rw-r-- 1 bdmurray bdmurray        0 Oct  6 11:53 _usr_bin_xeyes.1000.upload
  -rw------- 1 whoopsie whoopsie       37 Oct  6 11:53 _usr_bin_xeyes.1000.uploaded

  [ Where problems could occur ]

  If the patch is wrong, we actually see similar bugs for other UI
  paths, e.g. ticking the "Remember this" box, etc. I tried to cover
  them during manual testing but I might have missed some.

  [ Other Info ]
   
  If possible I'd like for us not to wait too long for this to mature in -proposed, as this would affect crashes during the upgrade.

  [ Original report ]
  From what I can tell when I click the send button to send a crash report to the Error Tracker the crash doesn't actually get sent. My testing process follows:

  1) Launch xeyes
  2) pkill -11 xeyes
  3) Click send in the apport dialog
  4) ls -lh /var/crash

  I would expect there to be three files in /var/crash:

  -rw-r----- 1 bdmurray whoopsie  3370567 Oct  6 11:53 _usr_bin_xeyes.1000.crash
  -rw-rw-r-- 1 bdmurray bdmurray        0 Oct  6 11:53 _usr_bin_xeyes.1000.upload
  -rw------- 1 whoopsie whoopsie       37 Oct  6 11:53 _usr_bin_xeyes.1000.uploaded

  However, after step #4 I'm only seeing the .crash file and not a
  .upload or .uploaded.  I was able to get the .upload and .uploaded
  files created if I chose to "View Report" and then click "Send".

  It's worth noting though that I did notice the size of the .crash file
  increase after clicking "Send" so some post-processing was done.

  ProblemType: BugDistroRelease: Ubuntu 23.10
  Package: apport 2.27.0-0ubuntu4
  ProcVersionSignature: Ubuntu 6.5.0-5.5-generic 6.5.0
  Uname: Linux 6.5.0-5-generic x86_64
  NonfreeKernelModules: zfs
  ApportVersion: 2.27.0-0ubuntu4
  Architecture: amd64
  CasperMD5CheckResult: pass
  CrashReports: 640:1000:123:20944237:2023-10-06 12:10:47.809248208 +0100:2023-10-06 12:11:23.340030509 +0100:/var/crash/_usr_bin_mpv.1000.crash
  CurrentDesktop: ubuntu:GNOME
  Date: Fri Oct  6 12:12:46 2023
  InstallationDate: Installed on 2022-01-07 (637 days ago)
  InstallationMedia: Ubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
  PackageArchitecture: allSourcePackage: apport
  UpgradeStatus: No upgrade log present (probably fresh install)

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