[Bug 2038650] Re: crash reports not sent to the Error Tracker

[Brian Murray]

Hello Brian, or anyone else affected,

Accepted apport into lunar-proposed. The package will build now and be
available at
https://launchpad.net/ubuntu/+source/apport/2.26.1-0ubuntu2.1 in a few
hours, and then in the -proposed repository.

Please help us by testing this new package.  See
https://wiki.ubuntu.com/Testing/EnableProposed for documentation on how
to enable and use -proposed.  Your feedback will aid us getting this
update out to other Ubuntu users.

If this package fixes the bug for you, please add a comment to this bug,
mentioning the version of the package you tested, what testing has been
performed on the package and change the tag from verification-needed-
lunar to verification-done-lunar. If it does not fix the bug for you,
please add a comment stating that, and change the tag to verification-
failed-lunar. In either case, without details of your testing we will
not be able to proceed.

Further information regarding the verification process can be found at
https://wiki.ubuntu.com/QATeam/PerformingSRUVerification .  Thank you in
advance for helping!

N.B. The updated package will be released to -updates after the bug(s)
fixed by this package have been verified and the package has been in
-proposed for a minimum of 7 days.

** Changed in: apport (Ubuntu Lunar)
       Status: Confirmed => Fix Committed

** Tags added: verification-needed verification-needed-lunar

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to apport in Ubuntu.
https://bugs.launchpad.net/bugs/2038650

Title:
  crash reports not sent to the Error Tracker

Status in apport package in Ubuntu:
  Fix Released
Status in apport source package in Lunar:
  Fix Committed
Status in apport source package in Mantic:
  Fix Released

Bug description:
  [ Impact ]

  Crash reports aren't sent in when going through the UI, unless the
  user looks at the crash details.

  [ Test Plan ]

  0) Make sure that error reporting is set to manual in the system settings (in Privacy screen)
  1) Launch xeyes
  2) pkill -11 xeyes
  3) Click send in the apport dialog. DO NOT look at the details of the report.
  4) ls -lh /var/crash/*xeyes*

  There should be 3 files:

  -rw-r----- 1 bdmurray whoopsie  3370567 Oct  6 11:53 _usr_bin_xeyes.1000.crash
  -rw-rw-r-- 1 bdmurray bdmurray        0 Oct  6 11:53 _usr_bin_xeyes.1000.upload
  -rw------- 1 whoopsie whoopsie       37 Oct  6 11:53 _usr_bin_xeyes.1000.uploaded

  [ Where problems could occur ]

  If the patch is wrong, we actually see similar bugs for other UI
  paths, e.g. ticking the "Remember this" box, etc. I tried to cover
  them during manual testing but I might have missed some.

  [ Other Info ]
   
  If possible I'd like for us not to wait too long for this to mature in -proposed, as this would affect crashes during the upgrade.

  [ Original report ]
  From what I can tell when I click the send button to send a crash report to the Error Tracker the crash doesn't actually get sent. My testing process follows:

  1) Launch xeyes
  2) pkill -11 xeyes
  3) Click send in the apport dialog
  4) ls -lh /var/crash

  I would expect there to be three files in /var/crash:

  -rw-r----- 1 bdmurray whoopsie  3370567 Oct  6 11:53 _usr_bin_xeyes.1000.crash
  -rw-rw-r-- 1 bdmurray bdmurray        0 Oct  6 11:53 _usr_bin_xeyes.1000.upload
  -rw------- 1 whoopsie whoopsie       37 Oct  6 11:53 _usr_bin_xeyes.1000.uploaded

  However, after step #4 I'm only seeing the .crash file and not a
  .upload or .uploaded.  I was able to get the .upload and .uploaded
  files created if I chose to "View Report" and then click "Send".

  It's worth noting though that I did notice the size of the .crash file
  increase after clicking "Send" so some post-processing was done.

  ProblemType: BugDistroRelease: Ubuntu 23.10
  Package: apport 2.27.0-0ubuntu4
  ProcVersionSignature: Ubuntu 6.5.0-5.5-generic 6.5.0
  Uname: Linux 6.5.0-5-generic x86_64
  NonfreeKernelModules: zfs
  ApportVersion: 2.27.0-0ubuntu4
  Architecture: amd64
  CasperMD5CheckResult: pass
  CrashReports: 640:1000:123:20944237:2023-10-06 12:10:47.809248208 +0100:2023-10-06 12:11:23.340030509 +0100:/var/crash/_usr_bin_mpv.1000.crash
  CurrentDesktop: ubuntu:GNOME
  Date: Fri Oct  6 12:12:46 2023
  InstallationDate: Installed on 2022-01-07 (637 days ago)
  InstallationMedia: Ubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
  PackageArchitecture: allSourcePackage: apport
  UpgradeStatus: No upgrade log present (probably fresh install)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/apport/+bug/2038650/+subscriptions