[Bug 2063051] Re: I can't turn off my laptop HP ProBook 440 G9 Ubuntu 23.10

[Ubuntu Foundations Team Bug Bot]

** Package changed: ubuntu => ubuntu-release-upgrader (Ubuntu)

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https://bugs.launchpad.net/bugs/2063051

Title:
  I can't turn off my laptop HP ProBook 440 G9 Ubuntu 23.10

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  Hi,
  I can't turn off my laptop (HP Probook 440 G9)using Ubuntu 23.10. I used command line commands like shutdown, poweroff, and systemctl poweroff, the system just restart. I was realized about this and I had installed 6.4.0-24 -something like that-, it was working properly; unfortunately, I lost it. 
  Could you help me?
  Thanks in advanced.
  Regards. 

  lsb_release -rd
  No LSB modules are available.
  Description:	Ubuntu 23.10
  Release:	23.10

  ProblemType: Bug
  DistroRelease: Ubuntu 23.10
  Package: ubuntu-release-upgrader-core 1:23.10.14
  ProcVersionSignature: Ubuntu 6.5.0-28.29-generic 6.5.13
  Uname: Linux 6.5.0-28-generic x86_64
  ApportVersion: 2.27.0-0ubuntu5
  Architecture: amd64
  CasperMD5CheckResult: unknown
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Sun Apr 21 13:05:17 2024
  InstallationDate: Installed on 2023-02-16 (430 days ago)
  InstallationMedia: Ubuntu 20.04.5 LTS "Focal Fossa" - Release amd64 (20220831)
  PackageArchitecture: all
  SourcePackage: ubuntu-release-upgrader
  Symptom: dist-upgrade
  UpgradeStatus: No upgrade log present (probably fresh install)
  VarLogDistupgradeTermlog:

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