[Bug 2073543] [NEW] Cannot upgrade from 22.04 to 24.04

[Matthew Ross]

Public bug reported:

I cannot upgrade from 22.04 to 24.04. The process either complains about
update-manager or the ubuntu-desktop with the deny list being the issue.
The package 'update-manager' is marked for removal but it's in the
removal deny list. I have tried to reinstall these, but have had no
luck.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubuntu-release-upgrader-core 1:22.04.19
ProcVersionSignature: Ubuntu 5.15.0-116.126-lowlatency 5.15.158
Uname: Linux 5.15.0-116-lowlatency x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: pass
CrashDB: ubuntu
CrashReports:
 600:117:124:37:2024-07-18 17:47:59.370916810 +1000:2024-07-18 17:47:59.370916810 +1000:/var/crash/_opt_brave.com_brave_brave.1000.uploaded
 600:0:124:197589:2024-07-18 11:00:44.231811012 +1000:2024-07-18 11:00:44.677316579 +1000:/var/crash/libpipewire-0.3-modules.0.crash
 644:1000:124:0:2024-07-18 17:47:56.286916625 +1000:2024-07-18 17:47:56.286916625 +1000:/var/crash/_opt_brave.com_brave_brave.1000.upload
 640:1000:124:37153213:2024-07-18 17:47:56.286916625 +1000:2024-07-18 17:47:56.312916626 +1000:/var/crash/_opt_brave.com_brave_brave.1000.crash
CurrentDesktop: ubuntu:GNOME
Date: Fri Jul 19 08:59:25 2024
InstallationDate: Installed on 2023-05-03 (442 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
UpgradeStatus: Upgraded to jammy on 2024-07-18 (0 days ago)
VarLogDistupgradeAptHistorylog:
 Start-Date: 2024-07-18  18:23:12
 Requested-By: eternity (1000)
 End-Date: 2024-07-18  18:23:12
VarLogDistupgradeApttermlog:
 Log started: 2024-07-18  18:23:12
 Log ended: 2024-07-18  18:23:12
VarLogDistupgradeTermlog:
 
mtime.conffile..etc.update-manager.release-upgrades: 2024-07-18T17:52:06.829339

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dist-upgrade jammy third-party-packages wayland-session

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https://bugs.launchpad.net/bugs/2073543

Title:
  Cannot upgrade from 22.04 to 24.04

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  I cannot upgrade from 22.04 to 24.04. The process either complains
  about update-manager or the ubuntu-desktop with the deny list being
  the issue. The package 'update-manager' is marked for removal but it's
  in the removal deny list. I have tried to reinstall these, but have
  had no luck.

  ProblemType: Bug
  DistroRelease: Ubuntu 22.04
  Package: ubuntu-release-upgrader-core 1:22.04.19
  ProcVersionSignature: Ubuntu 5.15.0-116.126-lowlatency 5.15.158
  Uname: Linux 5.15.0-116-lowlatency x86_64
  ApportVersion: 2.20.11-0ubuntu82.5
  Architecture: amd64
  CasperMD5CheckResult: pass
  CrashDB: ubuntu
  CrashReports:
   600:117:124:37:2024-07-18 17:47:59.370916810 +1000:2024-07-18 17:47:59.370916810 +1000:/var/crash/_opt_brave.com_brave_brave.1000.uploaded
   600:0:124:197589:2024-07-18 11:00:44.231811012 +1000:2024-07-18 11:00:44.677316579 +1000:/var/crash/libpipewire-0.3-modules.0.crash
   644:1000:124:0:2024-07-18 17:47:56.286916625 +1000:2024-07-18 17:47:56.286916625 +1000:/var/crash/_opt_brave.com_brave_brave.1000.upload
   640:1000:124:37153213:2024-07-18 17:47:56.286916625 +1000:2024-07-18 17:47:56.312916626 +1000:/var/crash/_opt_brave.com_brave_brave.1000.crash
  CurrentDesktop: ubuntu:GNOME
  Date: Fri Jul 19 08:59:25 2024
  InstallationDate: Installed on 2023-05-03 (442 days ago)
  InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
  PackageArchitecture: all
  SourcePackage: ubuntu-release-upgrader
  UpgradeStatus: Upgraded to jammy on 2024-07-18 (0 days ago)
  VarLogDistupgradeAptHistorylog:
   Start-Date: 2024-07-18  18:23:12
   Requested-By: eternity (1000)
   End-Date: 2024-07-18  18:23:12
  VarLogDistupgradeApttermlog:
   Log started: 2024-07-18  18:23:12
   Log ended: 2024-07-18  18:23:12
  VarLogDistupgradeTermlog:
   
  mtime.conffile..etc.update-manager.release-upgrades: 2024-07-18T17:52:06.829339

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