[Bug 2136875] [NEW] ESM-Infra not enabled

[Heinrich Schuchardt]

Public bug reported:

During the installation of the latest noble-live-server-riscv64.iso
daily build I selected Ubuntu Pro activation.

esm-apps was activated but not esm-infra.

SERVICE          ENTITLED  STATUS       DESCRIPTION
esm-apps         yes       enabled      Expanded Security Maintenance for Applications
esm-infra        yes       disabled     Expanded Security Maintenance for Infrastructure
landscape        yes       disabled     Management and administration tool for Ubuntu

When enabling pro on a board manually both archives are enabled.

My expectation is that subiquity should also enable both.
--- 
ProblemType: Bug
ApportVersion: 2.28.1-0ubuntu3.8
Architecture: riscv64
CasperMD5json:
 {
   "result": "skip"
 }
DistroRelease: Ubuntu 24.04
InstallationDate: Installed on 2025-12-19 (0 days ago)
InstallationMedia: Ubuntu-Server 24.04.3 LTS "Noble Numbat" - Release riscv64 (20250805.1)
LaunchpadPrivate: 1
LaunchpadSubscribe: ua-client
Package: ubuntu-advantage-tools (not installed)
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=vt220
ProcVersionSignature: Ubuntu 6.14.0-37.37.1~24.04.1-generic 6.14.11
Tags: noble
Uname: Linux 6.14.0-37-generic riscv64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: N/A
_MarkForUpload: True
apparmor_logs.txt:
 
cloud-id.txt-error: Failed running command 'cloud-id' [exit(2)]. Message:
livepatch-status.txt-error: Invalid command specified '/snap/bin/canonical-livepatch status'.
uaclient.conf:
 contract_url: https://contracts.canonical.com
 log_level: debug

** Affects: subiquity (Ubuntu)
     Importance: Undecided
         Status: Invalid

** Affects: ubuntu-advantage-tools (Ubuntu)
     Importance: Undecided
         Status: Invalid


** Tags: apport-collected noble

** Attachment added: "installer_log.tar.xz"
   https://bugs.launchpad.net/bugs/2136875/+attachment/5934784/+files/installer_log.tar.xz

** Also affects: ubuntu-advantage-tools (Ubuntu)
   Importance: Undecided
       Status: New

** Tags added: apport-collected noble

** Description changed:

  During the installation of the latest noble-live-server-riscv64.iso
  daily build I selected Ubuntu Pro activation.
  
  esm-apps was activated but not esm-infra.
  
  SERVICE          ENTITLED  STATUS       DESCRIPTION
  esm-apps         yes       enabled      Expanded Security Maintenance for Applications
  esm-infra        yes       disabled     Expanded Security Maintenance for Infrastructure
  landscape        yes       disabled     Management and administration tool for Ubuntu
  
  When enabling pro on a board manually both archives are enabled.
  
  My expectation is that subiquity should also enable both.
+ --- 
+ ProblemType: Bug
+ ApportVersion: 2.28.1-0ubuntu3.8
+ Architecture: riscv64
+ CasperMD5json:
+  {
+    "result": "skip"
+  }
+ DistroRelease: Ubuntu 24.04
+ InstallationDate: Installed on 2025-12-19 (0 days ago)
+ InstallationMedia: Ubuntu-Server 24.04.3 LTS "Noble Numbat" - Release riscv64 (20250805.1)
+ LaunchpadPrivate: 1
+ LaunchpadSubscribe: ua-client
+ Package: ubuntu-advantage-tools (not installed)
+ ProcEnviron:
+  LANG=en_US.UTF-8
+  PATH=(custom, no user)
+  SHELL=/bin/bash
+  TERM=vt220
+ ProcVersionSignature: Ubuntu 6.14.0-37.37.1~24.04.1-generic 6.14.11
+ Tags: noble
+ Uname: Linux 6.14.0-37-generic riscv64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: N/A
+ _MarkForUpload: True
+ apparmor_logs.txt:
+  
+ cloud-id.txt-error: Failed running command 'cloud-id' [exit(2)]. Message:
+ livepatch-status.txt-error: Invalid command specified '/snap/bin/canonical-livepatch status'.
+ uaclient.conf:
+  contract_url: https://contracts.canonical.com
+  log_level: debug

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to subiquity in Ubuntu.
https://bugs.launchpad.net/bugs/2136875

Title:
  ESM-Infra not enabled

Status in subiquity package in Ubuntu:
  Invalid
Status in ubuntu-advantage-tools package in Ubuntu:
  Invalid

Bug description:
  During the installation of the latest noble-live-server-riscv64.iso
  daily build I selected Ubuntu Pro activation.

  esm-apps was activated but not esm-infra.

  SERVICE          ENTITLED  STATUS       DESCRIPTION
  esm-apps         yes       enabled      Expanded Security Maintenance for Applications
  esm-infra        yes       disabled     Expanded Security Maintenance for Infrastructure
  landscape        yes       disabled     Management and administration tool for Ubuntu

  When enabling pro on a board manually both archives are enabled.

  My expectation is that subiquity should also enable both.
  --- 
  ProblemType: Bug
  ApportVersion: 2.28.1-0ubuntu3.8
  Architecture: riscv64
  CasperMD5json:
   {
     "result": "skip"
   }
  DistroRelease: Ubuntu 24.04
  InstallationDate: Installed on 2025-12-19 (0 days ago)
  InstallationMedia: Ubuntu-Server 24.04.3 LTS "Noble Numbat" - Release riscv64 (20250805.1)
  LaunchpadPrivate: 1
  LaunchpadSubscribe: ua-client
  Package: ubuntu-advantage-tools (not installed)
  ProcEnviron:
   LANG=en_US.UTF-8
   PATH=(custom, no user)
   SHELL=/bin/bash
   TERM=vt220
  ProcVersionSignature: Ubuntu 6.14.0-37.37.1~24.04.1-generic 6.14.11
  Tags: noble
  Uname: Linux 6.14.0-37-generic riscv64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: N/A
  _MarkForUpload: True
  apparmor_logs.txt:
   
  cloud-id.txt-error: Failed running command 'cloud-id' [exit(2)]. Message:
  livepatch-status.txt-error: Invalid command specified '/snap/bin/canonical-livepatch status'.
  uaclient.conf:
   contract_url: https://contracts.canonical.com
   log_level: debug

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/subiquity/+bug/2136875/+subscriptions