[Bug 2142055] Re: this is what i get, also trouble booting into ubuntu

[Chris Guiver]

Thank you for taking the time to report this bug and helping to make
Ubuntu better.

The ubuntu-release-upgrader tool is used to upgrade a system from one
release, to another (next or next lts). You installed 24.04 and appear
to still be using Ubuntu 24.04 LTS; with no evidence that you've
attempted to release-upgrade to 25.10.  That tool does not apply package
upgrades; it works at release level.

Bug reporting is about finding & fixing problems thus preventing future
users from hitting the same bug.

I suspect a Support site would be more appropriate, e.g.
https://answers.launchpad.net/ubuntu. You can also find help with your
problem in the support forum of your local Ubuntu community
http://loco.ubuntu.com/ or asking at https://askubuntu.com or
https://discourse.ubuntu.com/t/welcome-to-support-and-help/49951), or
for more support options please look at
https://discourse.ubuntu.com/t/community-support/709.

(  I've marked this report as incomplete; as little detail is provided
as it apport gathered detail about a non-existent release-upgrade that
wasn't attempted. The message included

E: Sub-process /usr/bin/dpkg returned an error code (1)

highlights a support issue that needs to be dealt with first; the reboot
& getting kernel panic is why I've changed package but we have almost no
detail about that due to incorrect filing )

** Package changed: ubuntu-release-upgrader (Ubuntu) => linux-meta-
hwe-6.17 (Ubuntu)

** Changed in: linux-meta-hwe-6.17 (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/2142055

Title:
  this is what i get, also trouble booting into ubuntu

Status in linux-meta-hwe-6.17 package in Ubuntu:
  Incomplete

Bug description:
  processing:
   linux-headers-6.17.0-14-generic
   linux-headers-generic-hwe-24.04
   linux-generic-hwe-24.04
   linux-image-6.17.0-14-generic
  E: Sub-process /usr/bin/dpkg returned an error code (1)
   i need this fixed also whenever i reboot i have to choose an old kernel because it goes into kernel panic mode. please do what you can to fix my system

  ProblemType: Bug
  DistroRelease: Ubuntu 24.04
  Package: ubuntu-release-upgrader-core 1:24.04.28
  ProcVersionSignature: Ubuntu 6.14.0-29.29~24.04.1-generic 6.14.8
  Uname: Linux 6.14.0-29-generic x86_64
  ApportVersion: 2.28.1-0ubuntu3.8
  Architecture: amd64
  CasperMD5CheckResult: pass
  CrashDB: ubuntu
  CrashReports:
   640:0:109:207609:2026-02-16 15:57:23.374999523 -0700:2026-02-16 19:17:29.607245717 -0700:/var/crash/linux-headers-6.17.0-14-generic.0.crash
   644:0:109:0:2026-02-16 15:58:47.206615836 -0700:2026-02-16 15:58:47.206615836 -0700:/var/crash/virtualbox-dkms.0.upload
   640:0:109:44156:2026-02-16 15:58:35.403884649 -0700:2026-02-16 15:58:48.910098897 -0700:/var/crash/virtualbox-dkms.0.crash
   600:107:109:37:2026-02-16 15:58:51.212375761 -0700:2026-02-16 15:58:51.211399941 -0700:/var/crash/virtualbox-dkms.0.uploaded
  CurrentDesktop: ubuntu:GNOME
  Date: Tue Feb 17 12:17:56 2026
  InstallationDate: Installed on 2025-01-30 (384 days ago)
  InstallationMedia: Ubuntu 24.04.1 LTS "Noble Numbat" - Release amd64 (20240827.1)
  PackageArchitecture: all
  ProcEnviron:
   LANG=en_US.UTF-8
   PATH=(custom, no user)
   SHELL=/bin/bash
   TERM=xterm-256color
   XDG_RUNTIME_DIR=<set>
  SourcePackage: ubuntu-release-upgrader
  Symptom: release-upgrade
  UpgradeStatus: No upgrade log present (probably fresh install)

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