Support Help...

[Bruce Marshall]

On 05/08/2015 04:00 PM, BRM wrote:
> My dad is using Kubuntu on his Gateway Netbook. I had setup him up a 
> while ago, under 13.10 IRC, and we've done upgrades for a while.
> I think he ran the 15.04 upgrade, and now he's complaining about it 
> being slow. Unfortunately, he's 9 hours away in Ohio and I don't 
> really have a good way to support him.
>
> The upgrade broke his wireless connectivity; but he does have an 
> Ethernet cable so he can get it on-line.
>
> Two questions:
> - is there anyone here in the Columbus, OH area that could possibly 
> help out?
> - any ideas on how to support him?
>
> TIA,
>
> Ben
>
>

1) I'm not in the Ohio area.....

2) I would set up a dynamic IP address  (see dyndns or several others) 
so that you could always get to his computer remotely. Then you could 
SSH into the computer to handle problems, assuming the computer is 
runnable.  But you could also provide an alternate method of booting so 
you'd always have a runnable system.

For example, you could issue a cmd:    ssh mydad.homelinux.net     if 
you were using  a dyndns account. You would make up the "mydad" name 
when setting up the acct.

You would need to add a client on his system to set the IP address 
whenever it changes, but that is not a hard thing to do.





I routinely connect to my system of 5 computers and once into my network 
via SSH, I can move to any of those computers.

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