Support Help...

[Gary Romero]

On 05/08/2015 04:54 PM, Bruce Marshall wrote:
> On 05/08/2015 04:00 PM, BRM wrote:

>> Two questions:
>> - is there anyone here in the Columbus, OH area that could possibly
>> help out?
>> - any ideas on how to support him?
>>

> 
> 2) I would set up a dynamic IP address  (see dyndns or several others)
> so that you could always get to his computer remotely.   Then you could
> SSH into the computer to handle problems, assuming the computer is
> runnable.  But you could also provide an alternate method of booting so
> you'd always have a runnable system.
> 

Another short term Option, since he does have access to Ethernet is to
use TeamViewer. It's not FOSS but it there are .deb files available for
download/install and it is free for personal use. I always try to look
for the FOSS solution first, like dyndns and ssh, but talking someone
through configuring it over the phone can be a real nightmare. Use
TeamVeiwer to get him up and running, then use it to setup the
dyndns+ssh settings that Bruce Recommended.

Also, I'm not in Ohio so I can't assist.

---
Garheade
garheade at romerotools.net
http://www.romerotools.net

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