Support Help...

[O. Sinclair]

On 08/05/2015 23:27, Gary Romero wrote:
> On 05/08/2015 04:54 PM, Bruce Marshall wrote:
>> On 05/08/2015 04:00 PM, BRM wrote:
> 
>>> Two questions: - is there anyone here in the Columbus, OH area
>>> that could possibly help out? - any ideas on how to support
>>> him?
>>> 
> 
>> 
>> 2) I would set up a dynamic IP address  (see dyndns or several
>> others) so that you could always get to his computer remotely.
>> Then you could SSH into the computer to handle problems, assuming
>> the computer is runnable.  But you could also provide an
>> alternate method of booting so you'd always have a runnable
>> system.
>> 
> 
> Another short term Option, since he does have access to Ethernet is
> to use TeamViewer. It's not FOSS but it there are .deb files
> available for download/install and it is free for personal use. I
> always try to look for the FOSS solution first, like dyndns and
> ssh, but talking someone through configuring it over the phone can
> be a real nightmare. Use TeamVeiwer to get him up and running, then
> use it to setup the dyndns+ssh settings that Bruce Recommended.
> 
> Also, I'm not in Ohio so I can't assist.
> 
Teamviewer is likely the easiest way, and as noted free for personal
use. Works a treat for me with clients spread over 5 countries.