Testers needed for new localized support request feature

[Francis J. Lacoste]

Hi everyone,

It's always a pleasure to announce upcoming features for the support tracker. 
This time, the major new feature is the possibility to ask and provide 
support in non-English languages. This is now available on the staging server 
and will be rolled out in production in the coming weeks. 

Like before, I'd like regular users of the support tracker, to take a look at 
this new feature and give us your feedback. (Either by entering bugs on 
https://bugs.launchpad.net/products/launchpad-support-tracker/+filebug or by 
replying to this message.)

So what's this feature about?

* Registered support contacts should set their 'Preferred Languages'. This 
determines the list of languages that are considered supported by the 
distribution or product. The preferred languages can be configured by 
visiting the https://staging.launchpad.net/+editmylanguages page. This 
setting is shared with the translations application (Rosetta), so if you have 
used Rosetta before, you probably already set this. (Some Ubuntu support 
contacts did because the following languages are considered supported: 
English, French, German, Hindi, Nepali, Russian. )

* When entering a new support request, the user can choose the language in 
which the request is written. The choice is between English (default) and any 
other languages that the user speaks. (This list is determined either by 
inferring it from the browser languages and GeoIP information, or, if set, by 
using the  user's 'Preferred Languages' Launchpad preference.) 

* The user will receive a warning if he posts a support request in a language 
spoken by none of the support contacts. 

* Support contacts only receives notifications about requests in English or 
one of their preferred languages. 

* Also when browsing or searching the support requests, only requests in 
English or one of the user preferred languages are shown. It is still 
possible to display requests in all the languages though.

Note that the user interface is still English-only for the time being. We plan 
to localize  the support tracker UI in the coming months. 

You can try out this new feature on our staging server:
https://staging.launchpad.net/distros/ubuntu/+tickets

or in any other products or distributions using the support tracker.

This server runs the latest Launchpad code on a copy of our production 
database. Any data changes you make on that server will be thrown away the 
next day. Your regular Launchpad account will work like on the production 
server. Note also that no email notifications are sent from the server. 
Basically, you can fool around there to your heart's content :-)

All the feedback you can provide will be appreciated and will make this more 
useful in production.

Best regards

-- 
Francis J. Lacoste
francis.lacoste at canonical.com
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