Support

[Mackenzie Morgan]

On Jan 4, 2008 6:56 AM, Pedro Alejandro Lopez-Valencia <palopezv at gmail.com>
wrote:

>
> On Fri, 2008-01-04 at 15:41 +1100, Sarah Hobbs wrote:
> > -----BEGIN PGP SIGNED MESSAGE-----
> > Hash: SHA1
> >
> > Bruce Cowan wrote:
> > > There appears to have been a lot of support requests to this list,
> does
> > > anyone know why there has been a sudden increase?
> >
> > I would assume it's the same reason that people request cds to be sent
> > to them - they don't read, even what's blatantly in front of them.
>
> There is also the language and though-process barriers. As far as I've
> noticed, all requests for this kind of help have come from native
> Mandarin and Cantonese speakers. My experience trying to learn Mandarin
> and Japanese is that as a native speaker of any romanic/germanic/slavic
> european language, you have to rewire your brain to be able to think in
> any sino-altaic language and from the comments from friends who are
> native speakers of CJKV llanguages, it holds true the other way around.
> Accordingly, perception of reality is very different. Human languages
> can be as mind altering as schroom salad. :-)
>
> Hmm.... I bet they are hitting the list after reading the help pop-up at
> launchpad.net. It is not clear enough! What about changing:
>
> """
> You can also find help on the Launchpad users mailing list or online via
> IRC, on Freenode, channel #launchpad.
> """
>
> to something explicit:
>
> """
> You can also find help on using Launchpad atthe Launchpad users mailing
> list or online via IRC, on Freenode, channel #launchpad. For help with
> Ubuntu please visit https://lists.ubuntu.com.
> """
>
> Or similar.


Hey here's something else to consider:  are the messages shown only in
English?  Perhaps it'd be good if at least error messages (the whole site
would be insane) were shown in multiple languages.  I know GMail looks at
the user agent string and sets the language of the GMail login screen to
whatever language your computer's locale is set for.  Could something
similar be done to show the error and help messages in the visitor's native
language?

-- 
Mackenzie Morgan
Linux User #432169
ACM Member #3445683
http://ubuntulinuxtipstricks.blogspot.com <-my blog of Ubuntu stuff
apt-get moo
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