Fwd: Re: 4G on Dell IoT Gateway

[David Chen]

Hi Oriol,

Have you tried removing the SIM card and re-inserting it?

Regards,

-David

On 09/06/2016 05:48 PM, Oriol Rius wrote:
> Hi Carlo, thanks for your feedback playing about that with Alfonso. We
> found problems detecting SIM with that modem. The strange thing is
> that SIM cards that I tested are working on other devices and
> connected with Dell both of them fail. The error is always 'sim-missing'.
>
> I don't know how to solve that and I don't have feedback from Dell.
>
> Regards.
>
> Oriol
>
> ------ Original Message ------
> From: "Carlo Lobrano" <c.lobrano at gmail.com <mailto:c.lobrano at gmail.com>>
> To: snapcraft at lists.snapcraft.io
> <mailto:snapcraft at lists.snapcraft.io>; oriol.rius at gmail.com
> <mailto:oriol.rius at gmail.com>; alfonso.sanchez-beato at canonical.com
> <mailto:alfonso.sanchez-beato at canonical.com>
> Sent: 06-Sep-16 09:59:19
> Subject: Fwd: Re: 4G on Dell IoT Gateway
>
>> Hi Oriol,
>>
>> according to this output
>>
>> Status   |           lock: 'unknown'
>>           | unlock retries: 'unknown'
>>           |          state: 'failed'
>>           |  failed reason: 'sim-missing'
>>           |    power state: 'on'
>>           |    access tech: 'unknown'
>>           | signal quality: '0' (cached)
>>
>> it looks like the SIM is not recognized at all, like it was not
>> there. If the problem was only the PIN lock, the status should be
>> something like
>>
>> lock: 'sim-pin'
>> ...
>> state: 'locked'
>>
>> in this last state, you could send the pin using
>>
>> mmcli -i <SIM_ID> --pin=<PIN>
>>
>> or the others sim related mmcli commands.
>>
>> Sorry for the silly question, but are you sure that the SIM is
>> properly inserted?
>>
>> Best regards,
>> Carlo
>>
>>
>> Hi Oriol,
>>
>> On Mon, Sep 5, 2016 at 4:04 PM, Oriol Rius <oriol.rius at gmail.com
>> <mailto:oriol.rius at gmail.com>> wrote:
>>
>>     Hi, again about Dell IoT Gateway 5000 with Snappy 15.04 I have a
>>     problem trying to set up a 4G connection using nmcli and mmcli
>>     without success. Simple capabilities doesn't work and Dell
>>     support it's slow and insufficient.
>>
>>     My first problem starts trying to validate the PIN. But in the
>>     end what I need is a simple tutorial or manual that help me how
>>     to set up the internet connection. I found some information
>>     reading mailing lists and googling, but everything is imprecise
>>     and incomplete. About the modem I use:
>>
>>
>> First, note that the HE910 is a HSPA modem and does not support 4G.
>>
>> You can try to activate cellular data with these steps:
>>
>> 1. Deactivate SIM PIN with another device
>> 2. Execute these commands:
>>
>> nmcli c add type gsm ifname ttyACM3 con-name gsmconn apn
>> <your_operator_apn>
>> nmcli r wwan on
>>
>> As you see you need to use nmcli instead of mmcli because we are
>> controlling the modem from NetworkManager so it can take control of
>> the connection and configure routes.
>>
>> HTH,
>> Alfonso
>>  
>>
>>
>>     # mmcli -m 0
>>
>>     /org/freedesktop/ModemManager1/Modem/0 (device id
>>     'b73aa014c0d2097ce1e62fd9aa2a82c6f8dc6307')
>>      -------------------------
>>      Hardware |   manufacturer: 'Telit'
>>               |          model: 'HE910-D'
>>               |       revision: '12.00.086'
>>               |      supported: 'gsm-umts'
>>               |        current: 'gsm-umts'
>>               |   equipment id: '356136070745999'
>>      -------------------------
>>      System   |         device:
>>     '/sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.1'
>>               |        drivers: 'cdc_acm, cdc_ether'
>>               |         plugin: 'Dell'
>>               |   primary port: 'ttyACM3'
>>               |          ports: 'ttyACM3 (at), wwan0 (net), ttyACM0 (at)'
>>      -------------------------
>>      Numbers  |           own : 'unknown'
>>      -------------------------
>>      Status   |           lock: 'unknown'
>>               | unlock retries: 'unknown'
>>               |          state: 'failed'
>>               |  failed reason: 'sim-missing'
>>               |    power state: 'on'
>>               |    access tech: 'unknown'
>>               | signal quality: '0' (cached)
>>      -------------------------
>>      Modes    |      supported: 'allowed: 2g, 3g; preferred: none'
>>               |        current: 'allowed: any; preferred: none'
>>      -------------------------
>>      Bands    |      supported: 'unknown'
>>               |        current: 'unknown'
>>      -------------------------
>>      IP       |      supported: 'none'
>>      -------------------------
>>      SIM      |           path: 'none'
>>
>>      -------------------------
>>      Bearers  |          paths: 'none'
>>
>>
>>     Can you recommend any resource that help me on that? 
>>
>>     Thank you very much.
>>
>>     Regards.
>>     Oriol
>>
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