Fwd: Re: 4G on Dell IoT Gateway

[Carlo Lobrano]

Hi Oriol,

then I guess the problem is just that, unfortunately I am no help for this

Regards

On 6 September 2016 at 11:48, Oriol Rius <oriol.rius at gmail.com> wrote:

> Hi Carlo, thanks for your feedback playing about that with Alfonso. We
> found problems detecting SIM with that modem. The strange thing is that SIM
> cards that I tested are working on other devices and connected with Dell
> both of them fail. The error is always 'sim-missing'.
>
> I don't know how to solve that and I don't have feedback from Dell.
>
> Regards.
>
> Oriol
>
> ------ Original Message ------
> From: "Carlo Lobrano" <c.lobrano at gmail.com>
> To: snapcraft at lists.snapcraft.io; oriol.rius at gmail.com;
> alfonso.sanchez-beato at canonical.com
> Sent: 06-Sep-16 09:59:19
> Subject: Fwd: Re: 4G on Dell IoT Gateway
>
> Hi Oriol,
>
> according to this output
>
> Status   |           lock: 'unknown'
>           | unlock retries: 'unknown'
>           |          state: 'failed'
>           |  failed reason: 'sim-missing'
>           |    power state: 'on'
>           |    access tech: 'unknown'
>           | signal quality: '0' (cached)
>
> it looks like the SIM is not recognized at all, like it was not there. If
> the problem was only the PIN lock, the status should be something like
>
> lock: 'sim-pin'
> ...
> state: 'locked'
>
> in this last state, you could send the pin using
>
> mmcli -i <SIM_ID> --pin=<PIN>
>
> or the others sim related mmcli commands.
>
> Sorry for the silly question, but are you sure that the SIM is properly
> inserted?
>
> Best regards,
> Carlo
>
>
> Hi Oriol,
>
> On Mon, Sep 5, 2016 at 4:04 PM, Oriol Rius <oriol.rius at gmail.com> wrote:
>
>> Hi, again about Dell IoT Gateway 5000 with Snappy 15.04 I have a problem
>> trying to set up a 4G connection using nmcli and mmcli without success.
>> Simple capabilities doesn't work and Dell support it's slow and
>> insufficient.
>>
>> My first problem starts trying to validate the PIN. But in the end what I
>> need is a simple tutorial or manual that help me how to set up the internet
>> connection. I found some information reading mailing lists and googling,
>> but everything is imprecise and incomplete. About the modem I use:
>>
>
> First, note that the HE910 is a HSPA modem and does not support 4G.
>
> You can try to activate cellular data with these steps:
>
> 1. Deactivate SIM PIN with another device
> 2. Execute these commands:
>
> nmcli c add type gsm ifname ttyACM3 con-name gsmconn apn
> <your_operator_apn>
> nmcli r wwan on
>
> As you see you need to use nmcli instead of mmcli because we are
> controlling the modem from NetworkManager so it can take control of the
> connection and configure routes.
>
> HTH,
> Alfonso
>
>
>>
>> # mmcli -m 0
>>
>> /org/freedesktop/ModemManager1/Modem/0 (device id
>> 'b73aa014c0d2097ce1e62fd9aa2a82c6f8dc6307')
>>  -------------------------
>>  Hardware |   manufacturer: 'Telit'
>>           |          model: 'HE910-D'
>>           |       revision: '12.00.086'
>>           |      supported: 'gsm-umts'
>>           |        current: 'gsm-umts'
>>           |   equipment id: '356136070745999'
>>  -------------------------
>>  System   |         device: '/sys/devices/pci0000:00/0000:
>> 00:14.0/usb1/1-4/1-4.1'
>>           |        drivers: 'cdc_acm, cdc_ether'
>>           |         plugin: 'Dell'
>>           |   primary port: 'ttyACM3'
>>           |          ports: 'ttyACM3 (at), wwan0 (net), ttyACM0 (at)'
>>  -------------------------
>>  Numbers  |           own : 'unknown'
>>  -------------------------
>>  Status   |           lock: 'unknown'
>>           | unlock retries: 'unknown'
>>           |          state: 'failed'
>>           |  failed reason: 'sim-missing'
>>           |    power state: 'on'
>>           |    access tech: 'unknown'
>>           | signal quality: '0' (cached)
>>  -------------------------
>>  Modes    |      supported: 'allowed: 2g, 3g; preferred: none'
>>           |        current: 'allowed: any; preferred: none'
>>  -------------------------
>>  Bands    |      supported: 'unknown'
>>           |        current: 'unknown'
>>  -------------------------
>>  IP       |      supported: 'none'
>>  -------------------------
>>  SIM      |           path: 'none'
>>
>>  -------------------------
>>  Bearers  |          paths: 'none'
>>
>>
>> Can you recommend any resource that help me on that?
>>
>> Thank you very much.
>>
>> Regards.
>> Oriol
>>
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>>
>
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