Page correction

[Tom Davies]

Hi :)
I really like that list of different companies thoughts on being verbose.
It's perfect for sending to my boss to try to get him to listen!  All my
company's marketing falls in the "tl;dr", every event we 'promote', every
sign around the office.  All of it fails.


The number 1 thing i liked about Kevin's answer was the start;
"Hi, Jay.  Thanks for reporting this bug!"
I think that does a HUGE amount of good!!  Very positive and encouraging :))

Then the penultimate sections saying something like "ask us for further
help or let us know if you don't have time ..." was also great imo because
it gives the person an "easy out".  I might have said something like "if
you are stuck or can't do it" which would have been bad in comparison
because publicly admitting to not having time is much less embarrassing
than publicly admitting a failure.  So again top marks to Kevin's answer.

The "icing on the cake" for me was the final line being a repetition of the
encouraging first line.  Reinforcing the idea that what the o.p. has
already done is good and helpful.  It's good to say thanks and encourage
more of the same imo.


Gunnar's answer is also great.  Giving a link is excellent.  Much shorter
is great.  It misses Kevin's top plus-point so it could suffer the same
mis-reading as Peter's.  However it neatly does the same as Kevin's
penultimate section nice and succinctly.


So i'd say top-marks to Kevin's but after weighing the pro's and con's of
Gunnar's i'd say he balances out as being equal.


All of you guys (and the lurking lasses) give fantastic answers.  It helps
that we all know there is a team there to catch any occasional slips but
all of you give fantastic encouraging answers to the extent that the rest
of the team is usually happy to leave it as is.  You all do a great job of
making the mailing lists friendly and attractive.

I am on a few other mailing-lists that hopelessly fail at all this.
LibreOffice is no-where near as good.  Evolution is so abysmal at even
acknowledging these issues that they can't even understand why their
community fails to attract new people.  It has dwindled past all critical
points and now wouldn't survive even a single dev leaving.  By comparison
Ubuntu is still growing at a phenomenal rate and that is largely due to the
positive attitudes of the community.

Congrats and many thanks to all.
Many regards and much respect to all from
Tom :)






On 14 December 2014 at 11:07, Alberto Salvia Novella <es20490446e at gmail.com>
wrote:
>
> Kevin Godby:
>
>> In the future, I think a better response would look something like this:
>>
>> Hi, Jay.
>>
>> Thanks for reporting this bug!
>>
>> Since this bug is on the wiki page, anyone can make corrections to the
>> page directly. To edit the wiki page yourself, you'll first need to
>> log in. At the top of the page, click the 'Login to edit' link. You
>> can log in with your Ubuntu One or Launchpad email address and
>> password or create a new account if you don't already have one. After
>> you log in, you'll see a Personal Data Request page. Ensure that all
>> of the checkboxes are checked before clicking the 'Yes, log me in'
>> button. You will then be returned to the wiki page.
>>
>> Next, at the top of the wiki page, click the Edit link. Make any
>> changes necessary to the text of the page to fix the bug. Add a short
>> note in the comment box describing your changes and then click the
>> 'Save Changes' button at the top of the text box.
>>
>> If you have any questions about this process or need further
>> assistance, please feel free to contact us.
>>
>> If you don't have time to make the edits yourself, please let us know
>> and we'll take care of it.
>>
>> Thanks again for reporting this bug!
>>
>
> I have read and been trained a lot on how to make good responses, and the
> answer I have always found is "write as short as possible, even for
> important decisions: if further information is needed, you will be asked
> for it".
>
> European Commission:
> > The value of a document does not increase the longer
> > it gets. Shorter documents and shorter sentences tend to
> > have more impact.
>
> Toyota:
> > Reduce your reports to a sheet of paper whenever possible, even for
> > the most significant financial decisions.
>
> 37signals:
> > They think sounding big makes them appear bigger and more
> > "professional." But it really just makes them sound ridiculous. Plus,
> > you sacrifice one of a small company's greatest assets: the ability
> > to communicate simply and directly.
>
> Unix Philosophy:
> > - Rule of Silence: When a program has nothing surprising to say, it
> >   should say nothing.
> > - Rule of Clarity: Clarity is better than cleverness.
> > - Rule of Parsimony: Write a big program only when it is clear by
> >   demonstration that nothing else will do.
>
> Okcham's Razor:
> > "It is pointless to do with more what can be done with fewer" sums
> > all logic.
>
>
>
>
> --
> ubuntu-doc mailing list
> ubuntu-doc at lists.ubuntu.com
> https://lists.ubuntu.com/mailman/listinfo/ubuntu-doc
>
>
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