Testers needed for new localized support request feature

[Francis J. Lacoste]

On Tuesday 12 December 2006 08:55, Christian Robottom Reis wrote:
> On Mon, Dec 11, 2006 at 12:08:34PM -0500, Francis J. Lacoste wrote:
> > * Registered support contacts should set their 'Preferred Languages'.
> > This determines the list of languages that are considered supported by
> > the distribution or product. The preferred languages can be configured by
> > visiting the https://staging.launchpad.net/+editmylanguages page. This
> > setting is shared with the translations application (Rosetta), so if you
> > have used Rosetta before, you probably already set this. (Some Ubuntu
> > support contacts did because the following languages are considered
> > supported: English, French, German, Hindi, Nepali, Russian. )
>
> One question: what should we do if nobody that supports a certain
> product or package decides to set their preferred languages? Is there a
> way to check for support requests that have been orphaned by the lack of
> people able to read requests in their language?
>
> > * The user will receive a warning if he posts a support request in a
> > language spoken by none of the support contacts.
>
> Ah, very cool. This ties into the question above.

Also the support contacts will receive a small email notification telling them 
that a request in an unsupported language was posted.

Do you think we should also add a 'Unsupported Requests' report showing all 
the requests made in an unsuported language?

-- 
Francis J. Lacoste
francis.lacoste at canonical.com
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 191 bytes
Desc: not available
Url : https://lists.ubuntu.com/archives/launchpad-users/attachments/20061212/8eb3c71f/attachment.pgp