Testers needed for new localized support request feature

[Christian Robottom Reis]

On Tue, Dec 12, 2006 at 09:54:11AM -0500, Francis J. Lacoste wrote:
> On Tuesday 12 December 2006 08:55, Christian Robottom Reis wrote:
> > On Mon, Dec 11, 2006 at 12:08:34PM -0500, Francis J. Lacoste wrote:
> > > * Registered support contacts should set their 'Preferred Languages'.
> > > This determines the list of languages that are considered supported by
> > > the distribution or product. The preferred languages can be configured by
> > > visiting the https://staging.launchpad.net/+editmylanguages page. This
> > > setting is shared with the translations application (Rosetta), so if you
> > > have used Rosetta before, you probably already set this. (Some Ubuntu
> > > support contacts did because the following languages are considered
> > > supported: English, French, German, Hindi, Nepali, Russian. )
> >
> > One question: what should we do if nobody that supports a certain
> > product or package decides to set their preferred languages? Is there a
> > way to check for support requests that have been orphaned by the lack of
> > people able to read requests in their language?
> >
> > > * The user will receive a warning if he posts a support request in a
> > > language spoken by none of the support contacts.
> >
> > Ah, very cool. This ties into the question above.
> 
> Also the support contacts will receive a small email notification telling them 
> that a request in an unsupported language was posted.

What's a "small email notification"? Half an email is still an email! :-)

> Do you think we should also add a 'Unsupported Requests' report showing all 
> the requests made in an unsuported language?

Yeah. That may be a better idea than spamming the contacts about stuff
they can't do much about..
-- 
Christian Robottom Reis | http://async.com.br/~kiko/ | [+55 16] 3376 0125